Sabara Hotel & Suites (“Sabara”, “we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you book a room, stay with us, use our website, or contact us
Information We Collect
We may collect the following:
Personal details: name, phone number, email address, home address (where provided)
Booking details: check-in/check-out dates, room type, number of guests, special requests
Identification: valid ID details (for check-in compliance and security)
Payment details: payment confirmation, transaction reference (we do not store full card details if processed by a payment provider)
Communication records: calls, WhatsApp messages, emails, and support chats
Website data: device info, IP address, pages visited, cookies (for basic analytics and site performance)
How We Use Your Information
We use your information to:
Confirm and manage bookings (hotel rooms and shortlet apartments)
Verify identity and maintain guest/property security
Process payments and issue receipts
Provide customer support and handle complaints
Communicate important stay updates (check-in info, policies, reminders)
Improve our services, website experience, and operations
Comply with legal, regulatory, and security obligations in Nigeria
Cookies
Our website may use cookies to improve browsing experience and understand site usage. You can control cookies via your browser settings.
Sharing of Information
We may share information only when necessary:
With payment processors to complete transactions
With security/operations staff for guest safety and property management
With service providers (e.g., IT/hosting) who support our systems under confidentiality
When required by law enforcement or regulatory authorities
We do not sell your personal data.
Data Security
We take reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure.
Data Retention
We keep data only as long as needed for bookings, legal compliance, security, accounting, and service improvement.
Your Rights
You may request to:
Access or update your information
Correct inaccurate records
Request deletion where lawful and feasible
Contact Us
For privacy requests or questions: Sabara Hotel & Suites Address: 10 Taiwo Akinsulire Street, Off Governor Road, By Ladmog B/stop, Ikotun, Lagos, Nigeria Phone: +234 909 696 2049, +234 704 061 2043 Email:info@sabarahotel.com / sabarahotel@yahoo.com
